1. Live online courses and workshops
- Cancellation 72 hours or more before the start: full refund.
- Cancellation less than 72 hours but more than 24 hours before the start: 50% refund, or transfer your full seat to a later cohort or date at no charge.
- Cancellation within the last 24 hours, after the start, or no-show: no refund.
- You may change your cohort or date once for free if requested at least 24 hours before the start, subject to availability.
2. Consultation sessions
- Rescheduling or cancelling 24 hours or more before the session: free, with a full refund or a new booking.
- Cancelling less than 24 hours before, or not attending: the session is charged in full.
- If the specialist cancels or the session cannot take place for a reason on our side: full refund or a replacement slot, your choice.
- Arriving more than 15 minutes late to an online session without notice counts as a no-show.
3. Recorded courses
- You can request a full refund within 7 days of purchase provided you have completed no more than 20% of the course lessons.
- After 7 days, or after more than 20% of the content has been completed, no refund is possible.
- If a technical problem prevents you from accessing the content and we do not fix it within 72 hours of your report: full refund regardless of timing.
4. Digital books
- Digital books cannot be refunded once opened or downloaded, as they are consumed on access.
- If the file is corrupt or does not match its description and we cannot replace it: full refund.
- Free books are not covered by this policy.
5. Psychological assessments
- A paid assessment cannot be refunded once you have started answering it.
- If a technical fault stops you from completing the assessment or seeing your result and we cannot fix it: full refund or a re-activated attempt.
6. Cancellation by Mental Form
If we cancel a course or workshop, or the minimum number of participants is not reached, we notify you immediately and you choose between a full refund or a transfer to another date or service of the same value.
7. How and when refunds are paid
- Refunds go back to the original payment method: Vodafone Cash, InstaPay or the bank account the transfer came from.
- Manual payments: within 5 to 10 working days of the refund being approved.
- Card payments through Paymob: refunded to the same card, appearing within 7 to 14 working days depending on the issuing bank.
- Transfer fees charged by the payment provider (if any) are deducted from the refunded amount.
- Discounts and promo codes are not refunded in cash; only the amount actually paid is refunded.
8. How to request a refund
- Send your order number and the reason to info@mentalform.com or via WhatsApp at +201000000000.
- We reply within 48 working hours to approve the request or ask for more information.
- Once approved, we start the refund within the timelines above and notify you when it is complete.
9. Changes to this policy
We may update this policy from time to time. Orders placed before an update remain subject to the policy in force at the time of purchase.